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The intuitive mind is a sacred gift and the rational mind is a faithful servant. We have created a society that honors the servant and has forgotten the gift. Albert Einstein |
This page contains answers to common questions handled by our support
staff that we have found useful.
1.
It
seems many people keep making the same mistakes and we keep fighting the same
fires over and over again. Why does this happen? Experience
does not equal learning! Information does not equal knowledge! Data without a
theory is meaningless! Just because the same activities are repeated day in and
day out does not give any assurance they will be done differently or better.
Without a structure for learning and optimization, real improvement becomes a
matter of chance. 2.
We
could do so much better if only our employees would behave like they really
wanted our organization to be successful. Why do they act like they don’t care
and that they dislike our company? Human behavior follows the path
of least resistance. “Not me!” you may be thinking…but in actuality,
it’s true for you also. The path of least resistance doesn’t mean the
easiest or safest path. It means the path that will get you to what you need;
with what you believe, consciously or subconsciously, will be the least grief.
Presently, the behavior in your organization is taking exactly the path it’s
supposed to. If you want new behavior, there needs to be change in the
conditions that are triggering the behavior that you’re getting. 3.
If
we had more motivated people couldn’t we do better? Perhaps
you could. Generally speaking, all people are born motivated…to learn to do
their best. Unfortunately, individuals become products of their environment.
They can become bruised, discouraged and defensive. Effective leaders can manage
the context within which the individuals are doing the content of their work in
such a way that it becomes more meaningful and provides real joy and a sense of
accomplishment. This fuels intrinsic motivation, the fire that burns from within
and drives a person forward. 4.
We
seem to really be on track and then there’s a mistake or breakdown that sets
us back. Two steps forward and then there’s a step backwards. How can we get
some consistency? Nothing
happens the same all the time. A learning organization is able to distinguish
between those causes of variation that are incidental and not likely to reoccur,
and those that probably will. Taking the right action on the right things when
appropriate is critical to continuous improvement.
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support@optimumenterprises.net
Tel 408-296-0991
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FAQ