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The intuitive mind is a sacred gift and the rational mind is a faithful servant. We have created a society that honors the servant and has forgotten the gift. Albert Einstein |
Process Integration Knowledge Management Customer Requirements Problem Solving OPTIMUM 1.
The point at which the condition, degree, or amount of something is the most
favorable. 2.
Biology.
The most favorable condition for growth and reproduction. Your enterprise is a human activity
system. It is a living system. Does the above describe its present condition? By
what measure could you answer yes or no? The ACSI, American Customer
Satisfaction Index data reveals that true customer satisfaction is composed of a
30% product and 70% service mix. The ACSI reveals that satisfied customers are
not necessarily loyal customers. Only Completely
Satisfied Customers repurchase products. Most experts in the field have
concluded that satisfaction is made up of three equally essential elements –
Importance, Expectation, and Performance. Are your systems and processes capable
of capturing an intimate understanding of Customers’ present and future needs
and expectations, and transforming that understanding into the most economically
delivered products and service? Complete
customer satisfaction will establish the most favorable condition for your human
activity system’s growth and reproduction. Entropy,
the inevitable and steady deterioration of a system or society will be countered
with the sustained inflow of sufficient resources to achieve lasting viability.
The
implication is that an objective measure
of the optimization of your enterprise could be if and how consistently you are
able to achieve Complete Customer Satisfaction. The
resources needed to achieve optimum are likely to be hidden within your reach.
Let the search begin!
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support@optimumenterprises.net
Tel 408-296-0991
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Optimizing