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The intuitive mind is a sacred gift and the rational mind is a faithful servant. We have created a society that honors the servant and has forgotten the gift. Albert Einstein |
Process Integration Knowledge Management Customer Requirements Problem Solving The
fundamental purpose of an optimized enterprise is to deliver to the Customer, in
the most cost-effective way, exactly what the Customer requires. What
differentiates the exceptional enterprise from its competitors is when its
Customer is left feeling enriched as a result of the transaction. In
other words, the super Supplier not only delivers what was contracted for but is
also able to provide unexpected value to the Customer. Examples could include
the fact that success is achieved at a cost surprisingly lower than the
competitors’; information, improvement ideas or insights are offered by the
Supplier to enhance what the Customer is producing; and referrals of additional
resources are provided to the Customer. Of
course, an intimate understanding of the Customers’ needs is what positions a
Supplier to provide the added value. Knowledge
Management describes the affirmative action that is taken to ensure that the
right information is available to the right individuals at the right time
pursuant to a clearly defined goal. An
overarching goal of superlative Customer satisfaction provides a foundation upon
which Customer specific information is transferred back into the enterprise,
across functional boundaries, digested and new intelligence developed concerning
how to enhance what is to be provided to the Customer, now and in the future. The
marriage of Knowledge Management, with Process
Integration and CPI
Facilitation turbocharges the collective efforts of all those
enterprise members who we know woke up in the morning wanting to do good work! |
support@optimumenterprises.net
Tel 408-296-0991
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Knowledge Management