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The intuitive mind is a sacred gift and the rational mind is a faithful servant. We have created a society that honors the servant and has forgotten the gift. Albert Einstein |
Process Integration Knowledge Management Customer Requirements Problem Solving Precision in Customer Satisfaction Once upon a time, a measure of quality was that the finished part was “within spec”; meaning that the finished size was within a range of tolerance between the largest acceptable and smallest acceptable dimensions.
Our quality values have changed over time. Genechi Taguchi reasoned that the optimum value actually required by the Customer could be defined. Once the optimum is specifically defined, whatever is produced and deviates from the optimum value is actually generating loss. The
Taguchi Loss Function proposes that when the Supplier delivers only
approximately what is needed by the Customer, resources must be expended
somewhere else in the production effort to make up for the deviation from
optimum. It is, in effect, loss incurred by human kind as resources are
irretrievably expended wastefully. This
line of reasoning applies to the transactions between the Supplier and external
Customer enterprises as well as the transactions between Internal Supplying
functions and internal Customer functions. Today’s standards of quality mandate
that the Supplier works in collaboration with the Customer to gain an
unequivocal understanding of the Customer’s requirements. Then the Supplier
back-steps into the core processes by which the product or service is to be
produced to ensure variation from the target value to be delivered is minimized! Define
it and then live to deliver it! The game plan to ensuring this precision
includes Process
Integration and Knowledge
Management and Creative
Problem Solving.
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support@optimumenterprises.net
Tel 408-296-0991
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Customer Requirements
