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The intuitive mind is a sacred gift and the rational mind is a faithful servant. We have created a society that honors the servant and has forgotten the gift. Albert Einstein |
Operations Analysis Strategic Agility Internet Commerce CPI Facilitating Creative Problem Solving ISO 9001:2000 Suggestions Continuous Process Improvement Facilitation means helping the stakeholders in a process to see with different eyes and to discover the costly Muda and contradictions hidden in their process that are keeping them from achieving Complete Customer Satisfaction. Your effectiveness in each of the sequence of steps intended to produce a value-added result, a process, is what defines the perceived and actual quality of your enterprise.
Does
form follow function in your sequence of steps from sales to order entry to production to delivery? How much hidden loss is suffered each day? How much of
the activity is value adding? Does the value stream run smoothly through each
link in the food chain and into the hands of the Customer? Effective Facilitation enables stakeholders to tap into their
collective intuitive intelligence to solve the seemingly unsolvable problems and
optimize processes! The
clues to improving a process lie in the process itself. Often, discovering the
clues requires looking with different eyes. Each stakeholder in a process is the
product of his/her past and has a bias in their interpretation of sensory input.
Each participant also has a different point of view (POV) in the sequence of
activities and somewhat sees life as if looking through a peashooter! Each
contributor can be freed from the constraints of their bias. Most importantly,
each can be encouraged and enabled to expand their POV by seeing through the
eyes of others. Effective Facilitation is the key. |
support@optimumenterprises.net
Tel 408-296-0991
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CPI Facilitation
Clearly
defining the needs and requirements of your Customers, internal and external,
and then transforming resources into finished product and services to precisely
satisfy those needs is your fundamental business challenge. What is keeping you
from being as good as you could be?